Which delivery is right for you?

 

 

It's been clear that the world is facing unprecedented challenges, and like you, we are deeply concerned and want to do we can to help and keep our communities and families healthy and safe.

During the past months, we have listened to our customers and the appropriate sources for accurate and up to date information to help plan our Christmas Tree deliveries for 2020. With this in mind, we have slightly changed our delivery options for this coming season.

What we are doing:

Delivery: We have reduced ALL of our delivery costs. This year we will be offering a flat fee delivery rate across Hong Kong of $250 (last year this price was $350) Just choose home delivery territory and time slot before check out. Please note we have limited daily delivery quotas.

Please understand home delivery is only to your building entrance / street parking.  If you would like to have the delivery to your door service then please choose this extra option during the delivery option and the team will deliver your tree directly to your door.  The added charge for this is $100. 

Pick Up: With current Co-Vid restrictions in place we will only have one collection point which will be in Mui Wo, South Lantau.  This means we can take the necessary steps and to keep our staff and our customers and families safe and plan accordingly.

 

Delivery:

This year we have cut the costs of our delivery service to $250 to any part of Hong Kong (except outlying Islands, sorry) We have lots of delivery options which can be seen in the table below, but please book early as we are limited to how many trees a day we can deliver.

Our Delivery Schedule:

Hong Kong Island

Which Includes:

Mid Levels – Central - Sheung Wan - Kennedy Town - Pok Fu Lam

Wan Chai - Causeway Bay - Happy Valley - Tai Hang - Tin Hau - North Point

Quarry Bay - Chai Wan and all areas

Aberdeen - Wong Chuk Hang - Deepwater Bay - Repulse Bay to Tai Tam and all areas

Dates:

Tuesday 1st December

Wednesday 2nd December

Thursday 3rd December

Friday 4th December

Saturday 5th December

Sunday 6th December

Monday 7th December

Tuesday 8th December

Wednesday 9th December

 

Kowloon

Which Includes:

TST - Hung Hom to Kwun Tong and Yau Tong

Jordan - Kwai Chung - Tsuen Wan and all areas

Clearwater Bay - Sai Kung - Tseung Kwan

Dates:

Wednesday 2nd December

Friday 4th December

Saturday 5th December

Monday 7th December

Tuesday 8th December

Wednesday 9th December

 

Lantau Island

Which Includes:

Discovery Bay - Tung Chung

Dates:

Tuesday 1st December

Wednesday 2nd December

Saturday 5th December

Sunday 6th December

Monday 7th December

Tuesday 8th December

Wednesday 9th December

 

New Territories

Which Includes:

Tuen Mun - Yuen Long to Tai Wai and all areas

Dates:

Thursday 3rd December

Sunday 6th December

 

Home Delivery Terms and Conditions

Please choose the right delivery date for you, we can change dates up to 2 weeks before your delivery,  however, dates and time could change if the container is affected by adverse weather (T8, etc) or Covid restrictions. We will endeavour to deliver on the date and time of your choosing, or as near to that date as possible.

Lastly, please make sure somebody is at home to sign for the delivery. if you chose for us to drop of the tree to your estate concierge/security service please let us know but this is at your own risk!

If you have any further questions about shipping please press the WhatsApp button and ask away!

If you would like to cancel your order you must provide 14 days' notice prior to the 5th of December.

NOTE:

Please understand home delivery is only to your building entrance / street parking.  If you would like to have the delivery to your door service then please choose this extra option during the delivery option and the team will deliver your tree directly to your door.  The added charge for this is $100. 

 

Pick Up Point - Mui Wo - South Lantau


Our collection point in Mui Wo will be located at the Mui Wo Car Park situated behind the Silver Pearl Mansion.  You can find this by driving past the Petrol Station and then take the first left turn.

Pick up time time slots will be between 9am and 1pm on Saturday 5th December. Please choice your preferred time during check out.  We want to keep you and your families safe by minimising the amount of people collecting trees at once.


Please bring a copy of your invoice/receipt to show at collection. 
  

  
  
When you arrive will be greeted by one our Christmas helpers to hand over your Christmas tree. When you collect your tree please check it over for any visible damage, as we can only accept returns if they are notified within 24hrs of taking delivery. If your tree is damaged, we will try to replace the tree. If for any reason that should not be possible, we will offer a full return of your money. 

Collection Point Terms and Conditions

The delivery date has been set for Saturday 5th December between 9am and 1pm, However, this may change if the container is affected by adverse weather (T8, etc) and causes delays. We will endeavour to deliver on Saturday the 5th of December, or as near to that date as possible.

Lastly, if you would like to make separate arrangements with a third party to collect the tree and delivery it to your house just make sure that they have a copy of your paid receipt when collecting the tree and that they check the tree on your behalf before handover.

If you have any further questions about shipping please press the WhatsApp button and ask away!

If you would like to cancel your order you must provide 14 days' notice prior to the 5th of December.

 

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