FAQ

 

How to Order a Christmas Tree in Hong Kong?

You can order your perfect Christmas Tree through our website at www.christmastree.hk

 

Can i order trees for me and my friends, like a group booking?

Many off our customers order trees for blocks or buildings, this saves on delivery costs as we only charge for one delivery!

  

Do you offer a removal service for my Christmas Tree?

This year many customers have asked for a removal service, so we have added this as a service in the product section.  Tree's will only be removed from downstairs of your apartment block or house on the day you have chosen.

 

When and where do you deliver?

We start delivering Christmas Trees on Tuesday, December 1st with the last delivery on Sunday, December 6th.  Full details can be found on our Delivery and Collections page.

 

What happens if I miss my delivery?

In the event that you happen to be unavailable to sign for your delivery, you can arrange to leave the tree with your estate concierge/security service at your own risk or you’ll be notified by our delivery driver for another delivery attempt.

All delivery times and slots are subject to availability at the time of booking!

  

What if I would like my tree brought to my apartment door?

All Christmas Trees will be dropped off to your building, but you can ask the delivery driver to bring them to your apartment door.  The cost for this service is $100, please book this when you choose your delivery option.

 

Terms and Conditions

Please choice the right delivery date for you, we can change dates up to 2 weeks before your delivery,  however, dates and time could change if the container is affected by adverse weather (T8, etc) or Covid restrictions. We will endeavour to deliver on the date and time of your choosing, or as near to that date as possible.

Lastly, please make sure somebody is at home to sign for the delivery. if you choice for us to drop of the tree to your estate concierge/security service please let us know but this is at your own risk!

If you have any further questions about shipping please press the WhatsApp button and ask away!

If you would like to cancel your order you must provide 14 days' notice prior to the 7th of December.

 

 

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